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Effective Date: October 24, 2024

1. Introduction

Welcome to Circle of Care St. Louis (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.circleofcarestlouis.org, or use our services.

 

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information:

    • Name

    • Address

    • Phone Number

    • Email Address

    • Date of Birth

    • Gender Identity

    • Marital Status

    • Race and Ethnicity

    • Citizenship Status

  • Health Information:

    • Medicaid/Mo HealthNet ID/DCN Number

    • Presenting Problem or Reason for Seeking Services

    • Information about Durable Power of Attorney, Conservatorship, or Guardianship

  • Referral Information:

    • Referral Source

    • Agency Name or Relationship to Applicant

  • Demographic Information:

    • Interpreter Needs

    • Language Proficiency

  • Usage Data:

    • IP Address

    • Browser Type

    • Operating System

    • Pages Visited

    • Time Spent on Pages

 

3. How We Use Your Information

We use the information we collect to:

  • Provide and Improve Services:

    • Assess your eligibility for programs and services

    • Develop personalized care and support plans

    • Communicate with you regarding your intake and service provision

    • Improve our website and services based on your feedback and usage patterns

  • Administrative Purposes:

    • Manage your account and process your requests

    • Maintain records and ensure compliance with legal and regulatory requirements

  • Communication:

    • Send you updates, newsletters, and promotional materials (with your consent)

    • Respond to your inquiries and provide customer support

  • Legal Compliance:

    • Fulfill our legal obligations, such as reporting requirements and responding to lawful requests

 

4. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • Trusted Third-Party Service Providers:

    • We may share your information with service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.

  • Legal Requirements:

    • We may disclose your information when required by law, such as to comply with a subpoena, legal process, or government regulation.

  • Protection of Rights:

    • We may disclose information when necessary to protect our rights, property, or safety, or that of our clients or others.

  • Business Transfers:

    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the receiving party agrees to honor this Privacy Policy.

 

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Technical Measures:

    • Encryption of sensitive data

    • Secure servers and databases

    • Regular security assessments and audits

  • Administrative Measures:

    • Access controls limiting information access to authorized personnel only

    • Staff training on data privacy and security best practices

  • Physical Measures:

    • Secure physical locations for data storage

    • Controlled access to facilities housing sensitive information

 

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: Under certain conditions, you may request the deletion of your personal information.

  • Restriction of Processing: You may request the limitation of processing your personal information under specific circumstances.

  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request its transfer to another organization.

  • Consent Withdrawal: You can withdraw your consent to our processing of your information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the contact information provided below.

 

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Circle of Care St. Louis
Address: 431 Chez Paree, Hazelwood, MO 63042
Phone: 314-873-3501
Email: info@circleofcarestlouis.org

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